Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Maddox Ventures LLC, a Texas limited liability company doing business as “doBid” (“doBid,” “we,” “us,” or “our”), operator of the doBid platform (the “Platform”). By creating an account, accessing, or using doBid in any way, you agree to be bound by these Terms, our Privacy Policy, Acceptable Use Policy, and Community Guidelines. If you do not agree to all of them, do not use the Platform.

doBid is a two-sided marketplace that connects customers seeking home services (“Clients”) with independent service professionals (“Service Providers” or “Pros”). doBid does not perform services and is not a party to any service agreement between a Client and a Pro. Each service transaction is a direct agreement between the Client and the Pro, facilitated by the Platform.

2. Eligibility

You must be at least 18 years old and able to enter binding contracts. By using the Platform you represent that:

• You are at least 18 years of age;
• You have not been previously suspended or terminated from doBid;
• Your use complies with all applicable federal, state, and local law; and
• If registering as a Pro, you hold all licenses, permits, certifications, and insurance required by law for the services you offer.

Children's Privacy: The Platform is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 13 (COPPA). If you believe a minor has provided us information, contact legal@dobid.app.

3. Account Registration and Responsibility

You must provide accurate, current, and complete information and keep it updated. You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activity under your account; and
• Promptly notifying us of unauthorized access at legal@dobid.app.

doBid may suspend or terminate accounts containing false, misleading, or fraudulent information, or used in violation of these Terms or for illegal activity, subject to the process in Section 15.

4. The doBid Marketplace

4.1 How it Works

1. A Client posts a job (description, location, photos, timeline, budget).
2. Pros submit bids.
3. The Client accepts a bid; payment is charged and held in escrow (Section 5).
4. The Pro performs the work and uploads “after” photos to mark the job complete.
5. A Review Window opens; the Client may release payment or open a dispute. If the Review Window closes with no action by the Client, doBid reviews the job and releases payment to the Pro on the Client's behalf (Section 5.2).

4.2 doBid's Limited Role

doBid is a marketplace platform. We do not perform work, supervise or control how Pros work, guarantee work quality or code compliance, provide employment benefits, or act as an insurer or bonding company. We do facilitate connections, hold payment in escrow via our processor, moderate content, and operate a dispute-resolution process. All risk regarding service quality and performance is between the Client and the Pro.

4.3 Independent Contractor Status

Pros are independent contractors, not employees, agents, or partners of doBid. See the doBid Pro (Service Provider) Agreement for complete terms.

4.4 No Endorsement

doBid does not endorse, vet, or verify any user. Ratings and reviews reflect individual opinions and are not independently verified. Users engage with one another at their own risk.

4.5 Photo Requirements

Clients should submit at least 3 “before” photos when posting a job, and Pros must submit at least 3 “after” photos before marking a job complete. These photos are the primary evidence in any dispute; a party that does not provide them bears a higher evidentiary burden (see the Refund & Dispute Policy).

5. Payments, Fees, and Escrow

5.1 Payment Processing

All payments are processed by Stripe, Inc. (“Stripe”). By using doBid's payment features you also agree to Stripe's Services Agreement (stripe.com/legal/ssa) and Privacy Policy (stripe.com/privacy). doBid does not collect, store, or access full payment card details; Stripe handles all cardholder data under PCI DSS.

5.2 Escrow and Payment Release

When a Client accepts a Pro's bid, the amount is charged to the Client's payment method and held in escrow by Stripe — not by doBid. doBid acts solely as a facilitator, does not hold user funds, and administers the timing of release.

Funds are not released by an automatic timer. After the Pro marks the job complete, a Review Window opens (currently 72 hours) during which the Client may release payment or open a dispute.

• If the Client releases payment, funds transfer to the Pro (typically the next business day).
• If the Client opens a dispute within the Review Window, funds remain in escrow pending resolution under the Refund & Dispute Policy.
• If the Review Window closes with no action by the Client, doBid conducts an internal review and, absent a reason to hold, releases payment to the Pro on the Client's behalf. Release is administered by doBid; it is not automatic.

doBid may, in its reasonable discretion, extend a hold, require additional information, place or maintain a reserve, or decline to release where risk indicators are present. Release of funds does not waive doBid's right to reverse a transfer, recover released funds, or pursue other remedies if a chargeback, dispute, or fraud is later identified.

5.3 Fees

Pro platform fee (deducted from each payout):

Client platform fee: 3% of the job amount, added to the Client's total at checkout (e.g., a $1,000 job → $30 fee → $1,030 charged). Stripe processing fees (≈2.9% + $0.30) are separate and disclosed at checkout/bidding.

The full breakdown (bid amount, doBid fee, Stripe fee, net to Pro) is shown to the Pro before bidding and to the Client before checkout. By submitting a bid or completing checkout, you accept the applicable fees. doBid may modify fees with 30 days' written notice to active users.

5.4 Taxes

Pros are solely responsible for all income, self-employment, sales/use, and other taxes, and for quarterly estimated payments. doBid issues IRS Form 1099-NEC to any Pro receiving $600+ in gross payments in a calendar year. Pros must provide an accurate TIN through Stripe. Providing a false TIN is a federal crime (26 U.S.C. § 7206).

6. Refunds and Cancellations

The doBid Refund & Dispute Policy is incorporated by reference. In summary: pre-job cancellations are fully refundable before the Pro begins work; after work begins, refunds are subject to dispute resolution; platform fees are non-refundable except where the job is cancelled before work begins, where doBid resolves a dispute in the Client's favor, or where required by law.

7. Prohibited Conduct

You agree not to:

• Post false or fraudulent listings, bids, reviews, or credentials;
• Arrange off-platform payments to circumvent fees or protections;
• Harass, threaten, or discriminate against any user;
• Circumvent payment systems, fees, security, or dispute processes;
• Impersonate any person or entity;
• Use the Platform unlawfully;
• Scrape or redistribute Platform content without permission;
• Transmit malicious code;
• Offer services involving hazardous materials (asbestos, lead, biohazards) without all required permits; or
• Violate others' intellectual property, privacy, or contractual rights.

See the Acceptable Use Policy for detail and consequences.

8. Reviews and Ratings

Reviews must be honest, based on genuine firsthand experience, and free of defamatory, abusive, or materially false statements. doBid may remove reviews that violate these standards but does not independently verify reviews.

9. Intellectual Property

The Platform — including logos, designs, text, graphics, and software — is the proprietary property of Maddox Ventures LLC d/b/a doBid. You may not reproduce, distribute, modify, create derivative works from, or publicly display Platform content without our express written permission.

License to doBid: By uploading photos or other content, you grant doBid a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content solely to operate, promote, and provide the Platform (including marketing and dispute resolution). You retain ownership of your content.

10. Disclaimers

10.1 “As-Is” and Release of Ordinary Negligence

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO SECTION 10.3, YOU RELEASE doBID FROM, AND doBID DISCLAIMS, LIABILITY FOR doBID'S OWN ORDINARY NEGLIGENCE ARISING FROM OR RELATING TO THE PLATFORM.

This provision expressly identifies doBid's own negligence and is intended to satisfy the express-negligence and conspicuousness (fair-notice) requirements of Texas law.

10.2 Service Provider Performance

doBID IS A MARKETPLACE AND DOES NOT PERFORM SERVICES. doBID IS NOT RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, OR PERFORMANCE OF SERVICES PROVIDED BY PROS, AND DOES NOT GUARANTEE THAT ANY PRO HOLDS REQUIRED LICENSES, PERMITS, OR INSURANCE.

doBid collects certificates of insurance from Pros but does not independently confirm coverage with carriers and does not verify professional licenses.

10.3 Limits on Disclaimers

These disclaimers and the release in Section 10.1 do not apply to, and doBid does not attempt to limit, liability arising from:

• doBid's own gross negligence, fraud, or willful misconduct;
• doBid's violation of applicable law;
• doBid's material breach of its dispute-resolution procedures; or
• Any liability that cannot be waived under applicable law (including, for Texas consumers, rights under the Deceptive Trade Practices Act that cannot be waived or limited).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, doBID AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR GOODWILL.

LIABILITY CAP: doBID'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL PLATFORM FEES PAID BY OR ON YOUR BEHALF IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.00.

Exceptions (not subject to the cap):

• Claims arising from doBid's fraud, gross negligence, or willful misconduct;
• doBid's breach of its confidentiality/data obligations;
• doBid's indemnification obligations; and
• Any liability that cannot be limited by law (including, for Texas consumers, non-waivable rights under the Deceptive Trade Practices Act).

12. Indemnification

You agree to defend, indemnify, and hold harmless doBid and its affiliates, members, managers, officers, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform;
• Your violation of these Terms or applicable law;
• Your violation of any third-party rights; or
• Services you provide or receive through the Platform.

This indemnification does not apply to doBid's own negligence or violation of law.

13. Dispute Resolution and Arbitration

This Section is governed by the Federal Arbitration Act; the Texas Arbitration Act applies to the extent the FAA does not.

13.1 Informal Resolution (Required First)

Before any formal proceeding, contact us at legal@dobid.app and make a good-faith effort to resolve the dispute. We will respond within 30 days.

13.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms, our policies, or your use of the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

• Venue: Harris County, Texas (where doBid operates), or by videoconference if the parties agree.
• Governing law: Texas law, without regard to conflict-of-law principles.
• One neutral arbitrator.
• Costs: doBid pays the AAA administrative filing fees and the arbitrator's fees. Each party pays its own attorneys' fees unless applicable law provides otherwise.

13.3 Class Action Waiver

YOU AND doBID AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS MEMBER OR IN A CONSOLIDATED OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER CLASS PROCEEDINGS.

13.4 Opt-Out and Exceptions

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice by certified mail to the address in Section 17. Either party may (a) seek emergency injunctive relief in a Texas court to prevent irreparable harm pending arbitration, and (b) bring a dispute under $5,000 in small claims court instead of arbitration.

13.5 Texas DTPA Notice

TEXAS CONSUMERS: Under the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code § 17.505), you must provide written notice to doBid at least 60 days before filing suit, stating (1) the alleged deceptive practice, (2) your requested remedy, and (3) your name, address, and phone number. Send notice by certified mail, return receipt requested, to the address in Section 17. If doBid makes a good-faith settlement offer within 30 days, you may be barred from recovering court costs and attorneys' fees unless your recovery exceeds the offer by more than 20%.

14. Changes to These Terms

doBid may update these Terms. Material changes (fee increases, changes to dispute resolution, or material reductions in our liability) will be communicated by email and prominent Platform notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance; if you disagree, close your account before then.

15. Termination

doBid may suspend or terminate access:

• For violations, with reasonable prior notice where practicable;
• For illegal or fraudulent activity, immediately; and
• Otherwise with reasonable notice.

You may close your account anytime at legal@dobid.app. Outstanding payments are handled under the Refund & Dispute Policy.

Survival: Sections 9–13 and 16 survive termination.

16. Severability, Assignment, and Entire Agreement

If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect. You may not assign these Terms without our consent; doBid may assign them.

These Terms, together with the Privacy Policy, Refund & Dispute Policy, Acceptable Use Policy, Community Guidelines, and (for Pros) the Pro Agreement, are the entire agreement and supersede all prior agreements.

Order of precedence: For matters specific to Service Providers, the Pro Agreement controls over these Terms; otherwise, these Terms control.

17. Contact Information

© 2026 Maddox Ventures LLC d/b/a doBid. All rights reserved.

IMPORTANT: THESE TERMS INCLUDE MANDATORY INDIVIDUAL ARBITRATION AND A CLASS-ACTION WAIVER. PLEASE READ SECTION 13 CAREFULLY.